General terms and conditions

We understand as

1. SEPARATION/BLOCKING of tour is the amount that the customer pays to paid by the client to block his quotas in that package.
2. RESERVE is the total amount of the tour.

For Excursions

1. Separation fee for excursions NOT REFUNDABLE RD$500.00 per person, nor creditable to other packages or dates.
2. Can be paid by credit note up to 10 days before the tour date. days before the tour date, the credit note based on the difference between the total payment made and the between the total payment made and the amount of the separation per person, which is non-refundable. refundable.
3. 10-6 days prior to the tour, cancellation with a penalty of 50% of the tour cost (based on the total amount of the booking).
4. 5-0 days before the tour NO CANCELLATION IS ALLOWED, FULL AMOUNT OF THE RESERVATION WILL BE CHARGED. AMOUNT OF SEPARATION FROM THE TOUR NON-REFUNDABLE.

For Hotels

1. Separation/Blocking amount for hotel packages non-refundable USD$50.00 per person, nor creditable to other packages, or dates. packages, or dates.
2. Cancellation by credit note up to 30 days days prior to the tour date, with a penalty of 50% of the total amount paid up to the time of cancellation, provided that the the time of cancellation, provided that the client has paid an amount the credit note on the basis of the difference between the total payment made and the total payment made and the amount of the separation per person, which is non-refundable. refundable.
3. From 29-16 days before the tour is cancelled with a penalty of 50% of the cost of the tour (based on the total amount of the package amount of the package booked).
4. 15-0 days before the tour NO CANCELLATION IS ALLOWED, FULL AMOUNT OF THE RESERVATION WILL BE CHARGED. AMOUNT OF SEPARATION FROM THE TOUR NON-REFUNDABLE.

For Tour International

1. Separation fee for international from US$280.00 per person (depending on the tour booked, nor creditable to other tour booked), nor creditable to other packages, or dates.
2. Can be cancelled by credit note up to 90 days prior to the tour date, with a penalty of 50% of the total amount paid up to the time of cancellation, provided the the time of cancellation, provided that the customer has paid a separate amount for the apart from the separation. The credit note based on the difference between the total payment made and the total payment made and the amount of the separation fee per person, which is non-refundable. refundable.
3. 65-0 days before the tour NO CANCELLATION IS ALLOWED, FULL AMOUNT OF THE RESERVATION WILL BE CHARGED. AMOUNT OF SEPARATION FROM THE TOUR NON-REFUNDABLE.

General

1. At the time of booking any of our tours, cancellation policies are mailed to each client prior to payment.
2. All our tours must be paid in DEPOSITS that each client can arrange at their convenience as long as the total amount of their reservation (total payment of the package) is paid in full.
   1. 6 days before the tour date in case of EXCURSIONS
   1. 14 days before the tour date in case of HOTELS
   1. 60 days before the tour date in case of INTERNATIONAL PACKAGES.
3. The non-payment of any of our booked services without the client giving reasons within 4 days before in case of excursions, 10 days before in case of hotels and 60 days before in case of internationals before the date of entry of the reservation will result in the cancellation of the reservation WITHOUT REFUNDS OF THE PAID AMOUNT at the time of cancellation, this being taken as an automatic and involuntary cancellation on the part of the company.
4. Failure to pay for any of our booked services provided that the client gives reasons and communicates with the company within 3 days in case of excursions, 10 days in case of hotels and 60 days in case of international before the date of entry of the reservation, the client has the option of an EXTENSION of payment and will have to pay a late payment equivalent to 4% of the amount due at the time, such extension may not exceed the margin of time between the time of the deadline for payment and entry of the involuntary cancellation.
5. Refunds are not made with amounts in cash in any case, they are made as credit notes to be used by customers for future bookings in any of our services and within a period not exceeding 6 months from the date of cancellation with refund. We do not refund amounts in cash for cancelled tours or by the company as long as they are involuntary cancellations due to natural phenomena, adverse weather conditions or social disturbances that may put the physical integrity of the travellers at risk. We also do not give refunds or credits for other tours for cancellations by the client in periods of total penalty as indicated above in the different services.
6. Penalties are applied for the tour booked, no tour changes are made for cancellations with partial or total penalties.
7. A change of tour to another date or for another of our packages by the client is considered a CANCELLATION of the contracted service, for which the policies at the time of cancellation will apply.
8. A change of reservation in the case of HOTELS to a hotel of a better or equal category than the one booked and which is equivalent or superior in price to the one contracted is not considered as a cancellation, but as an UPGRADE or improvement in the contracted service on the part of the company.
9. The company reserves the right to cancel or reschedule any tour or package tour that is in danger or that threatens the physical integrity of our clients or due to lack of the minimum quorum for the correct development of the tour, being this informed to the client up to 2 days before the date of travel, provided that such change or cancellation is due to external causes, weather or that are for the good of the client. Within this period the company must send the new schedule and explain the reasons for the change or cancellation. In these cases the company does not make refunds, but reschedules the date of the package purchased by the client or applies a credit note for future consumption with the company.
10. The company makes no refunds or credits of any kind for non-attendance or late arrivals outside the times specified in writing to clients for any of the services provided.
11. Dominican Travel Solutions LLC reserves the right to any legal action or process leading to the collection of the commitments contracted with the company for the non-payment of any of our packages by a client, such legal cost will correspond in its entirety to the client in the event that it is necessary to incur expenses for the collection of the commitments contracted with the company.